Refund Policy

Short version: if something went wrong with a purchase, email us and we'll make it right. Paid items are never taken away.

Last updated October 29, 2026

Our promise

What you buy with real money stays yours. Gameplay never removes paid items: fights, raids, arrests, seasons, resets and balance changes don't touch them. If we change or retire a paid item, you keep it or get something of equal or greater value.

When we refund

• It didn't arrive (you paid but the item never showed up, and we can't add it): full refund, or we add it, whichever you prefer.
• Charged twice or charged the wrong amount: we refund the difference.
• Bought by mistake: email us within 14 days. We'll usually refund if the item hasn't been used up yet (unopened bundles, unused one-time items, VIP time that hasn't run).
• Someone used your card without permission (including a child without a parent's OK): contact us right away and we'll sort it out with you.
• Where the law gives you a right to a refund or to cancel, we always honor it.

When a refund is issued, we don't claw items back from your account. That's our promise above, and it's why we ask for refund requests through support rather than through your bank.

How to ask

Email tarussmith77@gmail.com from your account's email address with your player name, what you bought, roughly when, and what went wrong. Your Stripe receipt helps but isn't required. We aim to answer within 3 business days. Refunds go back to the original payment method through Stripe and usually show up in 5–10 business days.

Chargebacks

Please talk to us first, because we can usually fix it faster than your bank. Fraudulent disputes break the rules.

Game cash and free items

In-game cash and items earned by playing have no real-world value and can't be refunded or exchanged for money (see the Terms).