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Fair Play & Rules

The city is rough. The game is fair. Here's what gets you warned, muted or banned, and how to appeal.

Last updated October 29, 2026

Play fair

Respect people

Reporting

Use the Report button on any player's profile or any message. Reports go to the owner with the message and context. Reporting also blocks that player for you. False or spam reports break the rules too.

What happens

  1. Warning for a first or minor problem.
  2. Mute (no chat, posts or mail for a set time) for abusive messages. Several reports in a short time can mute someone automatically for 30 minutes until the owner reviews it.
  3. Limits: gains from cheating or exploits removed, or trading turned off.
  4. Ban (temporary or permanent) for serious or repeated cheating, multi-accounting, real-money trading, threats or hate.

A person reviews every ban. Automatic checks only flag accounts, they never ban anyone on their own. Items you paid real money for are never taken away as a punishment.

Appeals

Think we got it wrong? Appeal within 30 days from Account → Standing in the game (it works even while you're banned), or email tarussmith77@gmail.com with your player name and what happened. A person reviews every appeal, usually within a few days, and the decision is explained to you.